REFUND POLICY

Who are we?

Hamilton Arts Foundation is committed to renovating the Hamilton Theater located at 555 Palm Drive, Novato, CA 94949 to make it a live performance theater for and around the Hamilton community. In addition, we hope to rebuild the second building at this location and make it a Marin Music Museum with experiential kiosks for music learning and education, and to recognize our Marin Music roots. (FYI: Once approved by the City Council of Novato, we will be raising $30-$50 million to complete this project – and we have a great fundraising plan. Stay Tuned!)

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Giving

All giving in the form of pledges, donations, contributions, sponsorships, and grants are non-refundable. 

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Processing

Preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the foundation or third party.

 

Third Party Delivery Orders (USPS, Prime, FedEx, etc.)

For third party delivery issues, please contact the delivery company directly. You can contact their order-issue line or visit their website.

 

Order Errors

If you receive an item that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order.

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• For credit card payments, we will issue a cancel payment on the order with an error and recharge the corrected amount.

 

• For cash payments, you will be asked to pay the difference of the balance if the new order has a greater value than the order received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the item received in error. In some cases, we may offer you a foundation credit in the form of a gift card. In all cases, please return the order in the original container(s)* to our host.

 

Order Incomplete

In the rare occasion that you do not receive your order that is on your receipt, we will make it up to you. Please call us as soon as you notice that any items were not received in your order. You may cancel the missed item before we process it without any question, and we will refund the amount to a credit card or we will refund you with a foundation credit in the form of a gift card for future services. No cash refunds.

Dissatisfaction

We build our items to order with only the best materials in mind for our cause. We take great care and pride in all of the items we create. Refunds and/or replacement items are available upon request for orders in which the item is wrong, omitted and other similar circumstances. Refunds are not typically provided for items that a customer simply does not like.

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If 25% or more of the item has been modified or damaged, we cannot issue any discount, refund or credit. If the item has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or credit.

 

Cancel Order

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is processed. We cannot provide any refund or store credit for items once processed.

 

Cancelling Delivery

We cannot cancel if an order is already in progress and on the delivery route. If the driver made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

 

Complimentary Food

Sorry, we cannot provide a refund or cash value on any complimentary item.

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Pick Up Orders

We strive to prepare and package our pick up items to preserve the high quality of the item. To help ensure this, please arrive at the scheduled time confirmed by the foundation to ensure your order is picked up at the best quality with respect to temperature and freshness, if relevant. If you are going to arrive after the confirmed pick-up time, please provide notification 15 minutes prior to the pick up time. If the customer arrives after the pick up time, without notifications, no refund will be issued.

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For More Information

Please feel free to contact us at: PO Box 4368, San Rafael, CA 94949. Tel: 415.717.4466

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Changes to this Statement

Hamilton Arts Foundation will occasionally update this Privacy Policy to reflect company and customer feedback. Hamilton Arts Foundation encourages you to periodically review this statement to be informed of how Hamilton Arts Foundation is protecting your information. 

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